Refund policy

RETURNS. Products may only be returned within thirty (30) days from the Purchase Order date. To be eligible to return a product, Buyer must obtain a Return Merchandise Authorization Number (“RMA”) from Haus Formula’s customer service department. All returns are subject to the approval of Haus Formula. Once an RMA is obtained, Buyer must ship the Product(s), at Buyer’s expense, to Haus Formula. All returns must be made in original packaging and the original Product must be returned in “like-new” condition for a full or partial refund to be considered. After the Product is received by Haus Formula, Haus Formula will examine and inspect the Product and will make a determination on whether the product is in “like new condition”. If the Product is in “like new” condition, Haus Formula will accept the Product for return and will credit Buyer’s account for such Product. Returned Products are subject to a 25% restocking fee.